Hotel Manager Interview Questions & Answers
A hotel manager (or lodging manager) ensures that traveling guests have a pleasant experience at their establishment with accommodations. They also ensure that the business is run efficiently and profitably.
Interviewers look for candidates that demonstrate excellent skills such as:
- Customer-service skills
- Leadership skills
- Organizational skills
- Problem-solving skills
- Business skills
- Listening skills
- Interpersonal skills
In this blog, we discuss commonly asked interview questions during job interviews for Hotel Manager positions. We also discuss the qualities that interviewers look for in successful candidates. In other words, we’re here to help you out!
Skills Interviewers Look For In Successful Candidates
Below we discuss the skills you can highlight in your answers to demonstrate that you’re qualified for the job.
Why interviewers are interested in your business skills:
Hotel managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.
Why interviewers are interested in your customer-service skills:
Hotel & lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.
Why interviewers are interested in your interpersonal skills:
Hotel managers need strong interpersonal skills because they regularly interact with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.
Why interviewers are interested in your leadership skills:
Hotel managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.
Why interviewers are interested in your listening skills:
Hotel managers should have excellent listening skills. Listening to guests’ needs allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.
Why interviewers are interested in your organizational skills:
Hotel managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.
Why interviewers are interested in your problem-solving skills:
The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of hotel managers. As a result, they should be creative and practical when confronted with problems.
Hotel Manager Job Interview Questions & Answers
During a job interview, the hiring manager wants to discuss several things. Think of your:
- Employment history
- Skills and abilities
- Job qualifications
- Educational background
- Career goals
Below you find a list of commonly asked interview questions.
Examples Of General Hotel Manager Interview Questions
- Tell me about yourself.
- How would you describe yourself?
- Why do you want to work here?
- What interests you about this position?
- Walk me through your resume.
- What motivates you?
- Why are you leaving your current job?
- Describe your work ethic.
- What is your greatest strength?
- How does your experience qualify you for this job?
- What is your greatest weakness?
- Where do you see yourself in 5 years?
- Tell me about a challenging work situation and how you overcame it.
- What are your expectations for this position?
- What are your career goals?
- Why should we hire you?
- What did you like most about your last position?
- What did you like least about your last position?
- How do you handle stress?
- What is your greatest accomplishment?
Examples Of Specific Hotel Manager Behavioral Interview Questions
- Walk me through your strategy and approach to organize a large event such as a convention or conference in the hotel.
- What do you consider your greatest accomplishment as a hotel manager?
- Tell me about a time you failed as a hotel manager. What happened? What did you learn from the situation?
- Describe a time you had to deal with conflict in the hotel. How did you resolve it?
- What do you do to uphold quality assurance within the hotel? Can you give me an example?
- Give me an example of how you plan, organize, and prioritize tasks during a workday.
- Describe a time you had to deal with a difficult or unhappy customer. What happened? How did you deal with it?
- How would you plan to oversee the training of new staff? What would you focus on? Can you give me an example?
- Give me an example of how you have saved time, made an operation more efficient, or reduced cost at your current/previous hotel.
- How do you react to a complaint from a guest while staying at the hotel? Can you give me an example?
- Describe a time you received negative feedback from a staff member. What feedback did you get, and how did you handle it?