Insurance Sales Agent Interview Questions & Answers

Insurance sales agents contact potential customers and sell one or more types of insurance.

Interviewers look for candidates that demonstrate excellent skills such as:

• Communication skills
• Initiative taking skills
• Analytical skills
• Self-confidence

In this blog, we discuss commonly asked interview questions during job interviews for Insurance Sales Agent positions. We also discuss the qualities that interviewers look for in successful candidates. In other words, we’re here to help you out!

Also, read more about frequently asked job interview questions here and check our job interview preparation checklist.

Skills Interviewers Look For In Successful Candidates

Below we discuss the skills you can highlight in your answers to demonstrate that you’re qualified for the job.

Analytical skills

Why interviewers are interested in your analytical skills:

Insurance sales agents must evaluate the needs of each client to determine the appropriate insurance policy.

Related: What Does an Aflac Benefit Coordinator Do?

Communication skills

Why interviewers are interested in your communication skills:

Insurance sales agents must be able to communicate effectively with customers by listening to their requests and suggesting suitable policies.

Learn more about communication interview questions and how to answer them!

Initiative Taking skills

Why interviewers are interested in your initiative-taking skills:

Insurance sales agents need to actively seek out new customers in order to maintain a flow of commissions.

Related: What Does an Insurance Specialist Do?

Self-confidence

Why interviewers are interested in your self-confidence:

Insurance sales agents should be confident when making “cold” calls (calls to prospective customers whom they have not contacted before). They must speak clearly and persuasively and maintain their composure if rejected.

Related: What Does an Insurance Advisor Do?

(source: bls.gov)

Insurance Sales Agent Job Interview Questions & Answers

During a job interview, the hiring manager wants to discuss several things. Think of your:

• Employment history
• Skills and abilities
• Accomplishments
• Job qualifications
• Educational background
• Career goals
• Personality

Below you find a list of commonly asked interview questions.

Examples Of General Insurance Sales Agent Interview Questions

1. Tell me about yourself.
2. How would you describe yourself?
3. Why do you want to work here?
4. What interests you about this position?
5. Walk me through your resume.
6. What motivates you?
7. Why are you leaving your current job?
8. Describe your work ethic.
9. What is your greatest strength?
10. How does your experience qualify you for this job?
11. What is your greatest weakness?
12. Where do you see yourself in 5 years?
13. Tell me about a challenging work situation and how you overcame it.
14. What are your expectations for this position?
15. What are your career goals?
16. Why should we hire you?
17. What did you like most about your last position?
18. What did you like least about your last position?
19. How do you handle stress?
20. What is your greatest accomplishment?

Learn how to answer these common job interview questions!

Examples Of Specific Insurance Sales Agent Behavioral Interview Questions

Learn more about answering behavioral interview questions by using the STAR interview technique.

1. Give me an example of how you differentiate yourself from other insurance sales agents. Can you give me an example?
2. What do you consider your most successful sale? Why?
3. Walk me through the strategy you use to get a client’s attention. Can you give me an example?
4. How would you clarify specific aspects of policies to (potential) clients who don’t understand them? Can you give me an example?
5. Tell me about a time you had to deal with an upset or dissatisfied client. How did you handle the situation?
6. Give me a couple of examples of ways you build trust with your clients.
7. Can you explain to me how you personalize the process of selling insurance to a client?
8. Do you have experience using Customer Relationship Management (CRM) software? Which ones do you prefer? Why?
9. How do you show the customer that they are important and valued?
10. Can you tell me which upselling techniques you usually use as an insurance sales agent?
11. What are the typical criteria when choosing the right insurance policy for a client?
12. What insurance plans are you familiar with? Can you give me an example?

Learn more about questions to ask the interviewer during your job interview.