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Chick-fil-A Team Member Resume Example & Writing Guide

chick-fil-a team member resume

Do you want to learn more about how to write a Chick-fil-A Team Member resume? You can use this Chick-fil-A Team Member resume example to write your own resume, making it stand out from the competition.


As a Chick-fil-A Team Member, you play a crucial role in ensuring exceptional customer experiences at one of the nation’s most renowned fast-food chains. Your primary responsibility is to provide friendly and efficient customer service. This involves taking orders at the front counter or through the drive-thru, accurately processing transactions, and ensuring that each customer’s needs are met promptly and with a smile.

Beyond customer interactions, you’ll also prepare food and maintain a clean and organized work environment. This includes tasks like assembling sandwiches, preparing salads, and frying chicken to the high-quality standards that Chick-fil-A is known for. You’ll be expected to follow food safety guidelines and ensure that all items served are of the utmost quality.

Whether you’re interacting with customers, working the kitchen, or assisting with various tasks around the restaurant, your role as a Chick-fil-A Team Member contributes to the overall success of the establishment by delivering exceptional service and maintaining the brand’s reputation for excellence.

In a Chick-fil-A Team Member resume, it is important to include relevant work experience, educational background, and key skills that align with the job you are applying for. Highlighting notable achievements, certifications, or industry recognition can make your resume stand out to potential employers. This article will provide essential tips and insights on crafting a compelling Chick-fil-A Team Member resume showcasing your qualifications, expertise, and achievements, increasing your chances of landing the job.

Chick-fil-A Team Member Resume Example

Below, you will find an example resume for a Chick-fil-A Team Member job. Remember, this is just an example. While it can provide valuable insights into structuring and formatting your resume, we strongly encourage you to customize it to highlight your unique skills, experiences, and qualifications.

Scott E. Mahler

San Jose, California | (580) 544-0788 | [email protected]


Enthusiastic and dedicated individual with a passion for providing outstanding customer service. Eager to join the Chick-fil-A team as a Team Member to contribute to a positive and efficient dining experience. Possesses strong communication skills, a detail-oriented approach, and a proven ability to work effectively in fast-paced environments.


Company A, San Jose, California
Jan ’22 – Present
  • Processed customer transactions accurately using point-of-sale (POS) system.
  • Assisted customers with inquiries, product recommendations, and resolved issues promptly.
  • Maintained a clean and organized front counter area, ensuring a welcoming atmosphere.
Company B, San Jose, California
Jan ’17 – Dec ’21
  • Took food orders, provided menu recommendations, and ensured prompt service.
  • Collaborated with kitchen staff to ensure accurate and timely order delivery.
  • Managed multiple tables efficiently while maintaining a positive and attentive demeanor.
Crew Member
Company C, San Jose, California
Jan ’13 – Dec ’16
  • Prepared and served concession items, including popcorn, snacks, and beverages.
  • Operated cash registers and handled transactions with accuracy and professionalism.
  • Cleaned and maintained the concession area and ensured a sanitary environment.


Highschool Diploma
Lincoln High School
Jun ’12


  • Food Handler’s Certification


  • Excellent customer service and interpersonal skills.
  • Proficient in operating POS systems and handling cash transactions.
  • Strong communication skills, both verbal and written.
  • Ability to work collaboratively in a team environment.
  • Attention to detail and accuracy in order processing.
  • Adaptability to fast-paced and dynamic work environments.

How to Write a Chick-fil-A Team Member Resume

When applying for a position as a Chick-fil-A Team Member, your resume serves as your first impression. It's your opportunity to showcase your skills, experience, and enthusiasm for providing exceptional customer service. Crafting a standout Chick-fil-A Team Member resume can significantly increase your chances of landing the job. Let us guide you through the process and provide concrete examples to help your resume shine.

1. Start with a Strong Summary: Begin your resume with a concise and engaging summary highlighting your passion for delivering top-notch customer service. Tailor it to the Chick-fil-A ethos of providing a warm and friendly atmosphere. For instance: "Enthusiastic individual dedicated to ensuring remarkable customer experiences. Eager to join the Chick-fil-A team as a Team Member, leveraging excellent communication skills and a customer-centric mindset to contribute to a welcoming environment."

2. Showcase Relevant Work Experience: Highlight your previous roles that demonstrate skills applicable to a Chick-fil-A Team Member position. Emphasize customer service, teamwork, and attention to detail. For example:

"Cashier | XYZ Coffee House | City, State | [Dates]

  • Processed transactions efficiently and engaged customers in friendly conversations, contributing to a positive atmosphere.
  • Collaborated with the team to maintain cleanliness and organization at the front counter."

3. Feature Your Customer-Focused Skills: Incorporate specific skills that align with Chick-fil-A's commitment to exceptional service. Use relevant examples like:

"Strong Communication Skills:

  • Provided menu recommendations and addressed customer inquiries, contributing to a smooth dining experience.
  • Ensured accurate order delivery by effectively communicating with the kitchen staff."

4. Highlight Adaptability: Chick-fil-A is known for its fast-paced environment. Showcase your ability to thrive in such settings:


  • Managed multiple tables efficiently at ABC Diner, maintaining a positive demeanor during busy hours.
  • Successfully navigated high-pressure situations, demonstrating composure and efficiency."

5. Include Education and Certifications: List your educational background and any relevant certifications: "High School Diploma | [Your High School Name] | City, State | [Year of Graduation] Food Handler's Certification | [Certifying Authority] | [Year]"

6. Emphasize Team Collaboration: Chick-fil-A values teamwork. Showcase your ability to collaborate effectively:


  • Contributed to a harmonious work environment by collaborating with kitchen staff to ensure accurate and timely order delivery.
  • Supported coworkers during peak hours, leading to seamless customer service."

7. Tailor Your Resume for Chick-fil-A: Research Chick-fil-A's values, mission, and customer service philosophy. Tailor your resume to reflect these aspects. Mention how you resonate with their commitment to excellence and positivity.

8. Proofread and Format: Ensure your resume is error-free and well-formatted. A professional layout enhances readability and leaves a lasting impression.

Crafting a Chick-fil-A Team Member resume requires careful consideration of the company's values and the skills they seek. By following these tips and using concrete examples, you'll create a resume that truly stands out and increases your chances of securing your desired position. 

RelatedHow Old Do You Need to Be to Work at Chick-fil-A?

Resume Keywords

In today's competitive job market, crafting a resume that catches the attention of both hiring managers and Applicant Tracking Systems (ATS) is essential. Incorporating the right keywords can make a significant difference for those aiming to become a Chick-fil-A Team Member. These keywords help your resume get through the initial ATS screening process and highlight your alignment with Chick-fil-A's values and requirements. Remember, while keywords are crucial, they should be woven naturally into your resume to reflect your unique experiences and skills.

Why Include Relevant ATS Keywords

When you submit your resume online, it often goes through an ATS before reaching human eyes. ATS software scans resumes for specific keywords related to the job description, filtering out those that don't match the criteria. Including these keywords enhances your chances of passing this initial screening and progressing to the next stage of the hiring process. Additionally, using keywords that resonate with Chick-fil-A's values demonstrates your dedication to the brand's principles, making your resume stand out.

Top 10 Relevant Chick-fil-A Team Member Resume ATS Keywords:

  • Customer Service: Showcase your ability to provide exceptional customer experiences.
  • Teamwork: Highlight your capacity to collaborate harmoniously with colleagues.
  • Fast-paced Environment: Emphasize your adaptability to busy and dynamic work settings.
  • Communication Skills: Display your effectiveness in conveying information to both customers and team members.
  • Order Processing: Mention your experience in accurately processing orders and transactions.
  • Menu Knowledge: Demonstrate your familiarity with Chick-fil-A's offerings and ability to assist customers in their choices.
  • Attention to Detail: Illustrate your commitment to precision in order accuracy and food preparation.
  • Cleanliness and Sanitation: Communicate your understanding of maintaining a hygienic and organized workspace.
  • Positive Attitude: Highlight your upbeat demeanor that contributes to a welcoming atmosphere.
  • Time Management: Showcase your ability to manage tasks efficiently during busy periods.

RelatedWhat Does a Chick-Fil-A Team Member Do?

Tailoring ATS Keywords to Fit the Job

As you craft your Chick-fil-A Team Member resume, personalize these keywords to match the specific job you're applying for. Carefully review the job description and any additional information provided by the company. Adapt the keywords to reflect your unique experiences, achievements, and skills that align with Chick-fil-A's values and the job requirements. A well-tailored resume increases your chances of passing ATS screenings and presents you as a perfect fit for the team.

Remember, while keywords are essential, they should seamlessly integrate into your resume. By strategically incorporating these keywords while highlighting your individual strengths, you'll create a resume that not only pleases ATS but also resonates with Chick-fil-A's vision and sets you apart as an ideal candidate for the Team Member role.

RelatedWhat Does a McDonalds Crew Member Do?

Additional Resume Keywords

Here are 30 additional Chick-fil-A Team Member resume keywords to help optimize your resume for Applicant Tracking Systems (ATS):

  • Service Excellence
  • Customer-Centric Approach
  • Order Accuracy
  • Cash Handling
  • Drive-Thru Efficiency
  • Menu Suggestions
  • Food Safety Protocols
  • Meal Preparation
  • Problem-Solving
  • Positive Customer Interactions
  • Cross-Functional Collaboration
  • Guest Satisfaction
  • Kitchen Hygiene
  • Multitasking
  • Quality Control
  • Team Support
  • Time-Efficient Service
  • Customer Relationship Management
  • Inventory Management
  • Upselling Techniques
  • Dietary Preferences
  • Special Requests Handling
  • Communication Proficiency
  • Front-of-House Operations
  • Back-of-House Coordination
  • High-Volume Environment
  • Adaptable to Change
  • Task Prioritization
  • Cash Register Operation
  • Conflict Resolution

Remember, these keywords should be tailored to your specific experiences and achievements. Use them strategically throughout your resume to showcase your qualifications and alignment with the Chick-fil-A Team Member role. Balancing the use of keywords with the natural flow of your resume will ensure that both ATS systems and hiring managers recognize your suitability for the position.

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