Communication is one of the most important skills employers seek in all the sectors. The ability to effectively communicate with superiors, subordinates, colleagues, and clients is essential irrespective of the industry. Hence, communication skill is quality hiring managers consider when hiring, it could help you land a job, get promotions, and have a successful career. In this blog, we discuss the most important communication skills employers are looking for.
What are communication skills?
Communication skills enable you to express yourself in a clear and positive way both in speaking and in writing. It is an essential requirement for success in the business and corporate. They are basic skills yet very much sought after. It has to do with the ability to share and convey information to people in a manner that is simple, understandable, reasonable, and clear.
It is the ability of the addresser to connect with the addressee or audience. Embedded in this skill are; the quality of understanding instructions, making requests politely, knowing the right time to speak, the ability to persuade without being imposing, and conveying information with ease.
Topmost communication skills
To stand out from your other competitors, here are some major communication skills you should highlight in your resume, your cover letter and during your interviews.
Active listening skills
It is one of the most important skills one should have. Virtually everyone wants someone that will listen to them even if you do not have a solution to their problems. People want to know that you are interested in their various affairs, and this reflects in your reaction when they are talking to you.
Listening involves paying detailed attention to what the other person is saying and asking necessary questions to clarify issues. If you do not have listening skills, hardly will you understand when an instruction is being given, and when you don’t respond as you are expected, ultimately, work is slowed down? You could have issues with your superior or boss when this becomes a repeated pattern.
Non-verbal communication skills
This encompasses all aspects of communication that are not verbal. It includes:
- your body language
- the tone of your voice
- the look in your face
- how you gesticulate with your hands and
- how you keep eye contact with the person, you are talking to
Your non- verbal skills will tell if you are approachable, friendly, or not. If the look on your face is tensed and stern, people may not be encouraged to approach you.
While talking, maintain eye contact with the person. This shows you are interested in the person and in what they are saying. You should, however, not stare the person down as this could even make the person uncomfortable. By keeping eye contact with the person, you also observe his or her own non-verbal signs. How they really feel is usually conveyed by the non- verbal signals they give off. This way, you connect more with them.
Asking questions shows you are interested in a conversation or in a topic discussed. You can ask different questions, such as:
- Open questions that start with ‘what’ and ‘how,’
- Closed questions that usually start with ‘do,’ ‘will,’ ‘shall’ ‘can,’ ‘must,’ ‘have’ and ‘is.’
- Your question can also be a specific example; questions that start with ‘how many,’ ‘how often,’ ‘when,’ ‘where,’ ‘which’ and ‘who.’
When asking questions, you should bear in mind what you want to gain from the conversation. You should ask questions accordingly and make sure it is being directed to the topic talked about or in line with the discussion.
Be clear and concise
Good verbal communication is not about the volume or number of words spoken or written. It is about clarity. You can speak a few words but drive home your points. When you are addressing someone or an audience, try not to juggle up too many words, rather speak in a clear, simple, concise, and articulate manner.
Friendliness and rapport
This is the easiest and best way of building a connection with your colleagues at work. It is important in both written and spoken communication. A friendly tone and a simple smile can make people corporate with you faster than a commanding tone and a stern face. It will endear you to your superiors, colleagues, and even clients. People love working with someone they are comfortable with. You also build some level of trust when you are friendly with people.
Flexibility and open-mindedness
You should be able to key into any discussion. You should know it should not be only about you. Sometimes you should lend an ear to others even if you are their superior. You should be a good listener and should be able to make out the other person’s point. Even if you disagree with their point, you should still be able to converse with them in a polite and civil way.
Respect and empathy
Empathy often leads to or translates as respect. Empathy means you understand other people’s points of view, thoughts, and feelings. Having empathy and respect is beneficial when you are speaking with your colleagues and when you are dealing with customers or clients.
Everyone likes it when his or her feelings and opinions are being respected. Paying close attention to someone, keeping eye contact with him or her, or simply using their name when addressing them could make them feel significant and appreciated. It helps to make your conversation with them over the phone or via emails more personalized.
This is your ability to understand and manage your emotions to make room for effective communication in your business or place of work. It is a skill that is acquired over time and has four steps; self- awareness, self- management, social- awareness, and relationship- management. With each step, you learn to communicate better with people.
When you show confidence in your interactions with others, it gives them the assurance that you know what you are doing. It will make them believe you more. You do not portray confidence by being arrogant; they are two different things. You can show confidence in your polite manner of approach, by keeping eye contact and by active listening.
This is a very effective communication skill. It is necessary that at the end of your business dealings or contract, you send them feedback. Your feedbacks should always be constructive and aimed at building others up and not bringing them down. A simple sentence like, “it was nice working with you,” could light up someone’s mood.
Job Interview Topics – Common Job Interview Questions & Answers
Below you can find a list of common job interview topics. Each link will direct you to an article regarding the specific topics that discuss commonly asked interview questions. Furthermore, each article discusses why the interviewer asks these questions and how you answer them!
- Career Change
- Career Goals
- Conflict Resolution
- Creative Thinking
- Cultural Fit
- Customer Service
- Growth Potential
- Honesty & Integrity
- Job Satisfaction
- Entry-Level & No experience
- Prioritization & Time Management
- Situational & Scenario-based
- Stress Management
- Telephone Interview
- Work Ethic