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What Does a Nordstrom Sales Associate Do?

What Does a Nordstrom Sales Associate Do?

As a Nordstrom sales associate, you provide exceptional customer service and create a welcoming environment for shoppers. You will assist customers in finding the products they need and offer style advice when requested. In addition to helping customers, you will also be responsible for maintaining the store’s appearance and ensuring that merchandise is accurately displayed and priced.


Being a Nordstrom sales associate requires excellent communication skills, a strong work ethic, and a dedication to providing top-notch service to customers.

Nordstrom Sales Associate Duties and Responsibilities

As a Nordstrom sales associate, your duties and responsibilities will include the following:

  • Providing exceptional customer service, including greeting customers, answering questions, and assisting with purchases.
  • Maintaining a clean and organized store appearance.
  • Displaying merchandise in a visually appealing manner and ensuring that it is accurately priced.
  • Assisting customers with styling and fashion advice.
  • Handling customer complaints or concerns professionally and courteously.
  • Processing sales transactions accurately and efficiently.
  • Assisting with inventory management and restocking as needed.
  • Participating in ongoing training and development programs.
  • Adhering to all company policies and procedures.

In addition to these core duties, you may also be responsible for other tasks as assigned by your supervisor or manager.

Nordstrom Sales Associate Job Requirements

The following are typically required to be a Nordstrom sales associate:

  • High school diploma or equivalent.
  • Strong communication skills and a friendly, outgoing personality.
  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.
  • Attention to detail and accuracy in processing transactions.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Physical ability to stand for long periods of time and lift up to 20 lbs.
  • Basic math skills.
  • Basic computer proficiency.
  • Previous retail or customer service experience is preferred but not required.

Nordstrom Sales Associate Skills

In addition to the requirements listed above, the following skills can be beneficial for a Nordstrom sales associate to possess:

  • Fashion knowledge and interest in staying up-to-date with current trends.
  • Ability to build and maintain relationships with customers.
  • Strong problem-solving skills.
  • Adaptability and flexibility in handling different situations and customers.
  • Ability to work well in a team environment.
  • Strong organizational skills and attention to detail.
  • Time management skills and ability to multitask.
  • Ability to work under pressure and meet deadlines.
  • Sales skills and ability to upsell products to customers.
  • Fluency in multiple languages may be beneficial in certain locations.

Nordstrom Sales Associate Salary

The salary for a Nordstrom sales associate can vary based on several factors, including the individual’s level of experience, location, and performance. According to Glassdoor, the average salary for a Nordstrom sales associate is $11 per hour. However, some sales associates may earn higher or lower wages based on their experience level and job performance.

Nordstrom also offers sales associates the opportunity to earn commission on sales, which can increase their overall earnings. In addition to salary, Nordstrom sales associates may be eligible for benefits such as health insurance, retirement savings plans, and employee discounts.

Nordstrom Sales Associate Work Environment

Nordstrom sales associates typically work in a retail store setting. The work environment can be fast-paced and busy, particularly during peak shopping times. Sales associates may work various shifts, including evenings, weekends, and holidays, as needed to meet the store’s needs. Nordstrom strongly emphasizes customer service, and sales associates are expected to maintain professionalism and a friendly demeanor at all times.

The work environment at Nordstrom is often team-oriented, and sales associates may be required to work closely with their colleagues to ensure that the store runs smoothly. Overall, Nordstrom strives to create a positive and enjoyable work environment for its employees.

Nordstrom Sales Associate Trends

General trends in the retail industry that Nordstrom sales associates may be expected to be aware of and adapt to include:

  • The increasing use of technology in retail, such as mobile point-of-sale systems, online order fulfillment, and customer tracking software.
  • The growing importance of personalization and custom experiences for customers.
  • The shift towards sustainability and ethical sourcing in the fashion industry.
  • The increasing popularity of online shopping and the need for a seamless omnichannel experience for customers.
  • The emergence of new payment technologies, such as mobile wallets and contactless payments.

How to Become a Nordstrom Sales Associate

To become a Nordstrom sales associate, you can follow these steps:

  • Visit the Nordstrom career website to search for available sales associate positions. You can search for jobs by location or job category.
  • Click on a job posting to view the full job description and requirements.
  • If you meet the qualifications and are interested in the position, click the “Apply” button and follow the prompts to submit your resume and any additional required documents.
  • If your application is selected, you will be contacted by a Nordstrom recruiter to schedule an interview.
  • Prepare for your interview by researching Nordstrom and the role of a sales associate, practicing common interview questions, and dressing appropriately.
  • Attend the interview and be prepared to talk about your customer service experience and why you are interested in working at Nordstrom.
  • Accept the offer and complete any required onboarding and training if you are offered the job.

Remember that the hiring process may vary depending on the location and availability of positions. It is also a good idea to stay engaged with Nordstrom and continue applying for positions even if you are not initially selected for an interview, as new opportunities may become available.

Nordstrom Sales Associate Advancement Prospects

There are many opportunities for advancement as a Nordstrom sales associate. Nordstrom values career development and offers a variety of training and development programs to help its employees grow and advance within the company. Some potential advancement paths for Nordstrom sales associates include:

  • Moving into a lead or supervisory role, such as a sales lead or department manager.
  • Pursuing specialized training in a particular product category, such as beauty or accessories.
  • Transitioning into a corporate role, such as a buyer or merchandiser.
  • Pursuing a management track, such as an assistant store manager or store manager.

Nordstrom encourages its employees to take advantage of these opportunities and provides support and resources to help them achieve their career goals. It is also important for sales associates to continuously develop their skills and knowledge, as this can make them more competitive for advancement opportunities within the company.

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Nordstrom Sales Associate Job Description Example

Here is an example of a Nordstrom sales associate job description:

Job Title: Nordstrom Sales Associate

As a Nordstrom Sales Associate, you will be responsible for providing excellent customer service and assistance to our customers in a timely and efficient manner. You will be expected to assist customers with their shopping needs, including helping them locate items, answering product questions, and making recommendations based on their needs and preferences.

You will also be responsible for maintaining the cleanliness and appearance of the sales floor, as well as accurately processing sales transactions using our point-of-sale system.

Key Responsibilities:

  • Greet customers as they enter the store and engage with them in a friendly and professional manner
  • Assist customers in finding products they are looking for and suggest additional products to meet their needs
  • Maintain knowledge of current promotions, sales, and upcoming events to communicate with customers effectively
  • Process customer transactions accurately and efficiently using the point-of-sale system
  • Maintain a neat and organized sales floor, including restocking merchandise and ensuring visual displays are appealing
  • Resolve customer issues and concerns in a timely and professional manner
  • Collaborate with team members to achieve sales goals and contribute to a positive work environment
  • Attend training sessions and meetings to stay informed on product knowledge, selling techniques, and company policies


  • High school diploma or equivalent
  • Prior retail or customer service experience preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and work in a fast-paced environment
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays
  • Ability to lift and move up to 50 pounds

Working Conditions: This position requires standing for extended periods of time and may involve bending, stooping, or reaching to access merchandise. Sales Associates may be required to work early mornings, late nights, weekends, and holidays to meet the needs of the business. The work environment may be busy and noisy at times.

If you are passionate about fashion and providing exceptional customer service, we encourage you to apply for the Nordstrom Sales Associate position. Join our team and be a part of a company that values teamwork, customer focus, and innovation.

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