As you prepare to step into the world of hospitality with an upcoming Server interview, the journey ahead is both exciting and demanding. Drawing from my extensive background in career coaching, particularly within the hospitality sector, I aim to offer you personalized guidance to navigating the Server interview landscape.
This role is not just about serving food and drinks; it’s about crafting memorable experiences for every guest. Let’s embark on this journey together, ensuring you’re equipped with the knowledge and confidence to ace your Server interview and make a lasting impression in the fast-paced world of hospitality.
What does a Server do?
Being a server in the hospitality industry is about much more than taking orders and delivering meals—it’s about being the heart of the dining experience. In settings ranging from bustling restaurants to elegant banquet halls, servers are the key liaisons between the kitchen and the guests. Your role involves a symphony of tasks, from interpreting menu items and managing dietary restrictions to ensuring each guest feels valued and attended to.
This position demands a unique blend of skills: impeccable customer service, razor-sharp attention to detail, and the agility to navigate a dynamic environment. Servers are the frontline ambassadors of their establishments, working in concert with the kitchen and management to weave seamless and enjoyable dining experiences. Bruce Buschel’s article 100 Things Restaurant Staffers Should Never Do in the New York Times is a great resource. [[The New York Times, “https://archive.nytimes.com/boss.blogs.nytimes.com/2009/10/29/one-hundred-things-restaurant-staffers-should-never-do-part-one/”]]
Server Interview Process
The interview process for a server position in the hospitality industry can vary depending on the specific employer and location. However, it generally follows a similar format.
The first step in the interview process is usually a phone or in-person screening interview with a representative from the hiring team or human resources department. This interview will typically cover your qualifications and experience, as well as your availability and schedule.
If you pass the initial screening, you will typically be asked to come in for an in-person interview with the hiring manager or a management team member. This interview will be more in-depth and may include behavioral-based questions to assess your customer service skills and your ability to handle difficult situations. The interviewer may also ask you to role-play a scenario where you serve a customer to see how you handle the situation.
In some cases, you may be asked to complete an on-site training or trial shift, where you will work a shift as a server under the supervision of a current server or manager. This gives the employer an opportunity to observe your skills and abilities in a real-life setting.
After completing the interview process, the employer will review all the candidates and decide who to hire. You will then be notified of the decision, and if you are offered the job, you will be provided with details on when you can start working.
Server Interview Questions
Below we discuss the most commonly asked Server interview questions and explain how to answer them.
1. Why do you want to work in the restaurant industry?
Interviewers ask this question to understand your motivations for seeking employment in this field. They may be interested in knowing if you have a genuine passion for the industry or if you simply view it as a means to an end.
In your answer, you should focus on expressing your enthusiasm for the industry and any relevant experience or skills you have that make you a good fit for the position. It is also important to mention any relevant experience you may have, such as previous food service or customer service positions, to show that you have a solid understanding of what the job entails and are well-suited for it.
Example:
“The fast-paced and dynamic environment of the restaurant industry always draws me in. Throughout my previous food service experience, I have developed a strong passion for providing excellent customer service and ensuring that every guest has a memorable dining experience. I believe that my outgoing personality and attention to detail make me well-suited for a server position.
I am also highly skilled at multitasking and handling multiple tasks at once, which is an important aspect of working in a restaurant. In addition to my customer service skills, I have also gained valuable experience in food preparation and cash handling through my previous restaurant jobs. I am excited about the opportunity to continue growing and learning in the industry, and I am committed to delivering the highest level of service to every guest.”
Related: Customer service interview questions and answers
2. Tell me about your previous restaurant experience.
Interviewers ask this question to get a sense of your background and skills in the industry. They may be interested in knowing about the types of restaurants you have worked in, your job duties, and any responsibilities you had.
In your answer, you should focus on highlighting any relevant experience you have that is applicable to the position you are applying for. This could include experience with customer service, food preparation, or cash handling. You should also mention transferable skills you have gained through your previous restaurant work, such as problem-solving, teamwork, and time management.
Example:
“I have worked in the restaurant industry for the past five years, starting as a busser and working my way up to a server. During this time, I have gained a wide range of experience in different types of restaurants, including fast casual, fine dining, and buffet-style establishments.
In my most recent position as a server at ABC Restaurant, I took orders, delivered food and drinks, and handled payments. I also assisted with setting up and breaking down the dining room, as well as performing basic food prep tasks. I learned a lot about the importance of customer service and the value of building relationships with regular guests.
In addition to my server duties, I also helped train new hires and implement new policies and procedures. Overall, my previous restaurant experience has given me a strong foundation in the industry and has helped me to develop skills such as teamwork, problem-solving, and time management.”
Related: Work experience interview questions and answers
3. How do you handle difficult customers?
Interviewers ask this question to assess your customer service skills and ability to handle challenging situations. They may be interested in knowing how you maintain your professional demeanor and resolve conflicts in a calm and effective manner.
In your answer, you should focus on demonstrating your ability to remain calm and composed in the face of difficult customers and provide specific examples of how you have successfully handled difficult situations. You might also want to highlight any strategies or techniques you use to de-escalate conflicts and find mutually-beneficial solutions.
Example:
“In the past, I’ve encountered several challenging customers, and in each situation, I’ve made a concerted effort to maintain my composure and professionalism. For instance, I once had a patron who was extremely dissatisfied with their meal and was shouting at me. I acknowledged their frustration, apologized for the inconvenience, and actively listened to their complaints. Once I understood the issue, I presented a solution that met their needs. In this case, I proposed remaking the dish, and the customer accepted, ultimately resolving the matter.
Another example was when a customer was unhappy with their seating arrangements. I took the time to understand their concerns and explained the restaurant’s seating policy. I offered them a different table, and they accepted it, and the situation was resolved. In both situations, I was able to defuse the situation by remaining calm and professional and finding a solution that addressed the customer’s concerns while also meeting the restaurant’s needs.
In both situations, my approach was to stay calm, be empathetic, and understand the customer’s concerns. Once I understand their concerns, I find a solution that addresses their needs while also meeting the needs of the restaurant. This approach has helped me to successfully handle difficult situations in the past.”
4. How do you handle a rush or busy shift?
Interviewers ask this question to determine how well you can handle a fast-paced, high-stress environment. They may be interested in knowing about your strategies for staying organized and managing your time effectively during a busy shift.
In your answer, you should focus on demonstrating your ability to remain calm and composed in the face of a rush or busy shift. You could also emphasize any methods or techniques you use to organize your work and prioritize tasks during a hectic shift.
Example:
“When handling a rush or busy shift, I use several techniques to stay organized and prioritize tasks. For example, I make a mental list of all the tasks that need to be done and prioritize them based on their urgency and importance. I also make sure to communicate effectively with my team members so we are all on the same page and tasks are distributed evenly. Additionally, I use a mental checklist to ensure that I haven’t missed any important tasks.
Another technique I use is to anticipate customer needs, such as refilling drinks or providing extra napkins before they ask. This helps me to provide efficient service and ensures that customers are not kept waiting. I also like to maintain a clean and organized work area, which helps me stay focused and reduces the chance of mistakes.
Finally, I always try to stay calm and focused under pressure, which helps me think clearly and make smart decisions.”
5. How do you handle a mistake you made during a shift?
Interviewers ask this question to assess your ability to handle mistakes professionally, take responsibility for your actions, and find solutions to rectify the situation. They may be interested in knowing about your approach to problem-solving and how you handle situations where you are responsible for an error.
In your answer, you should focus on demonstrating your ability to take responsibility for your mistakes and to learn from them. You might also want to highlight any strategies or techniques you use to prevent similar mistakes from occurring.
Example:
“I once made a mistake during a shift where I accidentally mixed up two customers’ orders. As soon as I realized my mistake, I took responsibility for it and apologized to the customer. I quickly rectified the situation by recreating the correct order and making sure it was delivered to the correct table as soon as possible. I also offered them a complimentary dessert as an apology.
After the shift, I took the time to reflect on what went wrong, realized that I wasn’t paying enough attention when taking the orders, and made a note to double-check orders before delivering them in the future. I also discussed the incident with my manager and asked for their advice on preventing similar mistakes in the future. This experience taught me the importance of paying close attention to detail and double-checking my work.”
6. How do you handle a situation where a customer sends their food back?
Interviewers ask this question to know how you handle a situation where a customer sends their food back to assess your customer service skills and your ability to handle challenging situations. They are interested in knowing about your approach to problem-solving and how you handle situations where there is a discrepancy between the customer’s expectations and the service provided.
In your answer, you should focus on demonstrating your ability to remain calm and composed in the face of a customer complaint.
Example:
“I believe that it is important to take customer feedback seriously and to do everything possible to address any concerns or issues they may have. When a customer sends their food back, I try to stay calm and professional, and I ask them to explain what the problem is and how they would like it to be addressed. I make sure to listen carefully and show empathy toward their situation.
Once I clearly understand the issue, I work with the kitchen staff and the manager to find a solution that meets the customer’s needs and resolves the issue to their satisfaction. This might involve offering a replacement dish, a discount on their meal, or some other form of compensation. I also apologize for any inconvenience and thank the customer for bringing the issue to my attention. By handling the situation professionally and respectfully, I hope to turn a potentially negative experience into a positive one and to ensure that the customer leaves satisfied.”
Related: Fine Dining Server Interview Questions & Answers
7. How do you handle a situation where a customer complains about the food or service?
Interviewers ask this question to gauge how you handle customers’ complaints about the food or service and assess your customer service skills and ability to handle challenging situations. They are interested in knowing about your approach to problem-solving and how you handle situations where there is a discrepancy between the customer’s expectations and the service provided.
In your answer, you should focus on demonstrating your ability to remain calm and composed in the face of a customer complaint and provide specific examples.
Example:
“When a customer complains about the food or service, I use a few methods to find mutually-beneficial solutions and ensure customer satisfaction. First and foremost, I listen attentively and try to understand the customer’s concerns. I acknowledge their feelings and apologize for any inconvenience they may have experienced. I work with the customer to find a solution that addresses their needs while also meeting the needs of the restaurant. For example, if a customer is unhappy with their food, I offer to have it remade or offer a complimentary dish. If a customer is unhappy with their service, I offer a discount or complimentary dessert.
Additionally, I use a proactive approach to ensure customer satisfaction. I check on my tables frequently to make sure that they have everything they need and that they are happy with their food and service. This allows me to catch any issues before they become complaints and to address them promptly.
Finally, I always involve my manager if the situation escalates and I can’t handle it. They are trained to handle difficult situations and can provide more effective solutions.”
8. How do you handle a situation where a customer becomes unruly or disruptive?
Interviewers may ask about how you handle a situation where a customer becomes unruly or disruptive to assess your customer service skills and ability to handle challenging situations. They may be interested in knowing about your approach to problem-solving and how you handle situations where a customer’s behavior is causing problems for other guests or the operation of the restaurant.
In your answer, you should focus on demonstrating your ability to remain calm and composed in the face of a difficult customer and provide specific examples of how you have successfully handled similar situations in other situations.
Example:
“When a customer becomes unruly or disruptive, my first priority is to ensure the safety and well-being of everyone involved, including the customer, other customers, and staff members. My approach is to remain calm and professional and try to understand the cause of the customer’s behavior. I would speak to the customer in a calm and non-confrontational manner and try to defuse the situation by acknowledging their feelings and finding a solution that addresses their concerns while maintaining the safety and well-being of all involved. If the situation escalates, I would involve my manager or security personnel to help resolve the situation.
Additionally, I would document the incident and report it to my manager. This allows us to review the incident, identify any issues that may have contributed to the situation, and take steps to prevent similar incidents in the future.
Furthermore, I would ensure that any other customers or staff members who were affected by the incident are informed that the situation is being handled and that they can feel safe and comfortable during their time in the restaurant.”
9. How do you handle a situation where you are running out of a menu item?
Interviewers may ask about how you handle a situation where you are running out of a menu item to assess your customer service skills and ability to handle challenges. They are interested in knowing about your approach to problem-solving and how you handle situations where there is a discrepancy between the customer’s expectations and the service provided.
In your answer, you should focus on demonstrating your ability to remain calm and composed in the face of a challenge and provide specific examples of how you have successfully handled similar situations. You might also want to highlight any strategies or techniques you use to find mutually-beneficial solutions and to ensure that the customer leaves satisfied.
Example:
“I believe it is important to be honest and transparent with customers and do everything possible to meet their needs and expectations. When we are running out of a menu item, I try to stay calm and professional and inform the customer as soon as possible. I apologize for the inconvenience and offer alternative options if available.
If the customer is set on having the specific menu item, I might check with the kitchen staff to see if there is any way to prepare a smaller portion or modify the dish to accommodate the customer’s request.
I also make sure to inform my manager or supervisor of the situation so that we can work together to find a solution. By handling the situation professionally and respectfully, I try to minimize any disappointment for the customer and to find a mutually-beneficial solution.”
Related: Problem-solving interview questions and answers
10. How do you handle a situation where you have to deal with rude or aggressive coworkers?
Interviewers ask this question to see how you handle difficult situations and difficult people. They want to know how you will handle conflicts and maintain a positive work environment.
In your answer, you should focus on demonstrating your ability to remain calm and composed in the face of conflict. You might also want to highlight any strategies or techniques you use to communicate effectively and to find mutually-beneficial solutions.
Example:
“Once, I had to deal with a coworker who was consistently rude and aggressive towards me. Instead of getting defensive or retaliating, I decided to approach the situation in a calm and professional manner. I scheduled a one-on-one meeting with the coworker to discuss the issue and find out what was causing their behavior.
During the meeting, I listened actively and tried to understand their perspective. We were able to identify the root cause of the problem, which was a lack of clarity on some of the tasks, and we were able to find a mutually-beneficial solution. We agreed on a clear communication process and it improved the work environment and our relationship.”
11. How do you handle a situation where you have to work a double shift?
Interviewers may ask how you handle a situation where you have to work a double shift to assess your ability to handle a high volume of work and work effectively under pressure. They may be interested in knowing about your strategies for maintaining energy and focus during a long shift and how you handle the physical and mental demands of working extended hours.
In your answer, you should focus on demonstrating your ability to remain calm and composed in the face of a long shift and provide specific examples of how you have successfully handled similar situations.
Example:
“I am experienced at working long shifts and am able to maintain my energy and focus even when working extended hours. When I have to work a double shift, I ensure a good night’s sleep beforehand and eat healthy, nourishing meals throughout the day. I also try to stay hydrated and take breaks as needed to rest and recharge. During the shift, I try to pace myself and prioritize tasks to make the most efficient use of my time.
I also make sure to communicate with my team and delegate tasks as needed to ensure that the work is evenly distributed. Above all, I try to maintain a positive attitude and stay focused on the guests’ needs and the restaurant’s operation. I believe that by taking good care of myself and staying organized, I am able to handle the demands of a double shift successfully and to deliver high-quality service to our guests.”
12. How do you handle a situation where you have to work a holiday?
Interviewers may ask how you handle a situation where you have to work a holiday to assess your ability to work effectively under pressure and handle challenges. They may be interested in knowing about your strategies for maintaining energy and focus during a busy holiday shift and how you handle the physical and mental demands of working on a day when many people are off.
In your answer, you should focus on demonstrating your ability to remain calm and composed in the face of a busy holiday shift.
Example:
“I understand that working holidays are often a part of the restaurant industry, and I am willing to do whatever it takes to ensure that our guests have a great experience. When I have to work a holiday, I try to stay positive and focus on the needs of the guests. I make sure to get a good night’s sleep beforehand and to eat healthy, nourishing meals throughout the day. I also try to stay hydrated and take breaks as needed to rest and recharge.
During the shift, I try to pace myself and prioritize tasks to make the most efficient use of my time. I also make sure to communicate with my team and delegate tasks as needed to ensure that the work is evenly distributed. Above all, I try to maintain a positive attitude and stay focused on the needs of the guests and the operation of the restaurant. I believe that by taking good care of myself and staying organized, I am able to handle the demands of a holiday shift successfully and to deliver high-quality service to our guests.”
13. What are your strengths as a server?
Interviewers may ask about your strengths as a server to assess your suitability for the position and to get a sense of your unique skills and qualities. They are interested in knowing about your strengths in specific areas, such as customer service, teamwork, problem-solving, or time management.
In your answer, you should focus on highlighting the strengths most relevant to the server position and supported by specific examples from your past experience. You might also want to explain how your strengths have helped you to excel in previous roles and to deliver high-quality service to guests.
Example:
“As a server, I am confident that my greatest attribute is my exceptional customer service skills. Developing a positive relationship with guests and making them feel appreciated is a natural talent of mine. Furthermore, I am proactive in identifying and exceeding their expectations, resulting in an unforgettable dining experience for them. Additionally, I excel in working collaboratively with my coworkers to ensure the smooth and efficient operation of the restaurant.
In addition, I am highly organized and able to juggle multiple tasks at once, which enables me to manage my time effectively and ensure that all of my duties are completed to the best of my ability. Overall, I believe that my combination of customer service skills, teamwork, problem-solving ability, and organizational skills make me an excellent server and a valuable asset to any restaurant team.”
14. What are your weaknesses as a server?
Interviewers may ask about your weaknesses as a server to assess your self-awareness and to get a sense of your areas for growth and development. They may be interested in knowing about any specific challenges you have faced in previous roles and how you have worked to overcome them.
In your answer, it is important, to be honest and to choose a weakness that is not a critical requirement for the position. You should also focus on explaining how you have worked to address your weakness and to improve in that area. It is important to avoid giving vague or general answers and to provide specific examples to support your points.
Example:
“One of my weaknesses as a server is that I can sometimes get flustered when faced with a high volume of orders or a particularly challenging situation. In the past, I have struggled with keeping track of my tasks and communicating effectively with the kitchen staff when things get hectic. However, I have worked hard to improve in this area and have developed several strategies to help me stay organized and focused under pressure.
For example, I make sure to take thorough notes when taking orders and to double-check my work to minimize mistakes. I also try to communicate clearly and concisely with the kitchen staff and use visual aids such as diagrams or checklists to help me stay on top of my tasks. As a whole, I believe that I have made significant progress in this area and that I am well on my way to becoming a more confident and efficient server.”
15. How do you handle working under pressure?
Interviewers may ask how you handle working under pressure to assess your ability to work effectively under stress and handle challenges. They may be interested in knowing about your strategies for maintaining your energy and focus during busy periods and how you handle the physical and mental demands of working under pressure.
In your answer, you should focus on demonstrating your ability to remain calm and composed in the face of stress and provide specific examples of how you have successfully handled similar situations in the past.
Example:
“I understand that working under pressure is often a part of the restaurant industry, and I am well-equipped to handle the challenges that come with it. When I am working under pressure, I try to stay positive and focus on the needs of the guests. I make sure to take deep breaths and use relaxation techniques to help me stay calm and composed. Also, I prioritize tasks and delegate when necessary to complete all my duties efficiently. I try to stay organized and communicate clearly with my team to ensure everyone is on the same page.
Above all, I try to maintain a sense of perspective and remember that the most important thing is to provide high-quality service to our guests. I believe that by staying calm, focused, and organized, I am able to handle the demands of working under pressure and deliver the best possible service to our guests.”
16. How do you handle a situation where you are working alone on a shift?
Interviewers may ask about how you handle a situation where you are working alone on a shift to assess your ability to work independently and to handle challenges. They are interested in knowing about your strategies for managing your time and tasks and how you handle the physical and mental demands of working alone.
In your answer, explain how you stay focused by setting specific goals and breaking down larger tasks into smaller, manageable chunks.
Example:
“When I’m working alone on a shift, I use a checklist to prioritize my tasks and make sure I’m focusing on the most important things first. I also use a timer to help me manage my time and stay on top of my work. I find that breaking larger tasks into smaller, manageable chunks helps me stay focused and motivated.
Additionally, I keep a positive attitude, and remind myself that I can handle anything that comes my way. I also keep open communication with my colleagues and supervisor so that in case of unexpected situations, I can ask for help or support.”
17. How do you handle a situation where you are working with a large team on a shift?
This question is asked to gauge the candidate’s ability to work with a team, their communication skills, and their problem-solving abilities.
In answering this question, you should focus on emphasizing teamwork, clear communication, and the ability to solve problems.
Example:
“I have had several experiences working on a large team during a shift, and I always try to approach these situations with clear communication and a collaborative mindset. For instance, I recently worked a busy Saturday night shift at a restaurant where we had a team of eight servers. It was hectic, and there were a lot of moving parts to keep track of. To stay organized and ensure that everything ran smoothly, I made sure to clearly communicate my responsibilities and tasks to the other servers and to the kitchen staff.
I also made sure to listen to any concerns or ideas that my team members had, and we worked together to come up with solutions to any issues that arose. By maintaining open lines of communication and a team-oriented attitude, we were able to provide excellent service to our customers and have a successful shift.”
Related: Teamwork interview questions and answers
18. How do you handle a situation where you are working with a new team on a shift?
This question is asked to gauge the candidate’s ability to work with a new team, their adaptability, and their communication skills.
In answering this question, it is important to emphasize adaptability, clear communication, and the ability to learn and understand the team’s processes and procedures quickly.
Example:
“One approach to handling a situation where I am working with a new team on a shift would be to first introduce myself and try to get to know my new teammates. I would then take the time to learn about their roles and responsibilities, as well as their experience and expertise. I would also make an effort to understand the dynamics of the team and how we can work together effectively.
Additionally, I would ensure that I am clear on my own role and responsibilities and communicate them clearly to the team. Finally, I would strive to be a good listener and team player and be willing to offer my own help and support as needed.”
19. How do you handle a situation where you are working with a team that has poor communication?
Interviewers ask this question to assess the candidate’s ability to work with a team that has communication challenges, problem-solving skills, and leadership abilities.
In answering this question, you should focus on describing a specific situation where you were working with a team that had poor communication, the challenges you faced, and the steps you took to improve the team’s communication and achieve success.
Example:
“In a situation where I am working with a team that has poor communication, I would first identify the root cause of the issue and address it directly with the team. Clear communication is key to the success of any team, and as a server, it is essential to ensure smooth service, customer satisfaction, and a pleasant environment. To that end, I would take the initiative to establish clear lines of communication and establish protocols for discussing and resolving any issues that may arise. I would also be willing to take on a leadership role when necessary to ensure that everyone is on the same page and that the team is working together effectively.
Additionally, I would proactively identify and address any problems that may arise and work closely with my team to find solutions that benefit everyone. By fostering a positive and open environment, I believe we can improve the communication and performance of the team.”
20. How do you handle a situation where you have to work with a team that has conflicting personalities?
Interviewers ask this question to assess the candidate’s ability to work with a team that has diverse personalities, their conflict resolution skills, and their ability to remain professional in challenging situations.
In answering this question, you should focus on describing a specific situation where you had to work with a team with conflicting personalities, the challenges you faced, and the steps you took to manage the conflicts and effectively achieve success as a team. It is important to emphasize the importance of maintaining a professional demeanor, the ability to listen to and understand different perspectives, and the willingness to find mutually beneficial solutions to conflicts.
Example:
“I have experience working with teams with conflicting personalities, and I understand that these situations can be challenging. However, I believe it is important to maintain a professional demeanor and find ways to work effectively with team members who may have different personalities or approaches. In these situations, I try to focus on finding common ground and finding ways to collaborate and support one another.
For example, I once worked with a team of servers at a restaurant where we had a couple of team members who had very different work styles. I characterized one as very organized and detail-oriented, while I characterized the other as more laid-back and relaxed. At first, there was some tension between the two, but I made an effort to bring everyone together and find a way to work effectively as a team.
I suggested that we hold regular meetings to discuss any issues or concerns, and I encouraged everyone to listen to and respect each other’s perspectives. By taking a proactive approach and fostering a positive team dynamic, we were able to work effectively together and provide excellent service to our customers.”
21. How do you handle a situation where you have to work with a team that is not pulling its weight?
Interviewers ask this question to gauge the candidate’s ability to work with a team that is not performing to the desired level, leadership skills, and problem-solving abilities.
In answering this question, you should focus on describing a specific situation where you had to work with a team that was not pulling its weight. It is important to emphasize the importance of setting clear goals and expectations, the ability to identify problems and come up with solutions, and the willingness to take on a leadership role and motivate the team to improve when needed.
Example:
“When faced with a team that is underperforming, it is essential to determine the underlying causes and take action accordingly. As a server, it is crucial to establish clear goals and expectations for the team and make sure that each team member understands their role and how their work contributes to the success of the operation. I would take the initiative to identify the problems causing the team to underperform, whether it’s a lack of motivation, training, or unclear expectations.
Then, I would come up with solutions that address those problems and present them to the team. Also, I would take on a leadership role, providing guidance and support to my team members and motivating them to improve their performance. Furthermore, I would communicate regularly with my team, providing feedback, recognizing their achievements, and also addressing any issues in order to create a positive work environment that fosters accountability and improvement.
I would also be willing to lend my own expertise and experience to help the team improve their performance and be willing to offer my own help and support as needed.”
22. How do you handle a situation where you have to work with a team that is not following the rules?
Interviewers ask this question to know the candidate’s ability to work with a team that is not following the rules, leadership skills, and ability to handle difficult situations.
In answering this question, you should focus on describing a specific situation where you had to work with a team that was not following the rules and the steps you took to address the issue and ensure compliance with the rules.
Example:
“In the past, I have been part of teams where not everyone adhered to the rules, and I appreciate the significance of compliance in the workplace. To tackle this issue, I adopt a proactive approach to ensure everyone is aligned. For instance, I once worked as a server in a restaurant where some team members disregarded the dress code and clocked in and out incorrectly. I acknowledged this as a problem because it reflected poorly on the team and the restaurant as a whole.
To address this, I organized a team meeting to discuss the importance of following the rules and the potential consequences of not doing so. I also made sure that the rules were communicated clearly and that I was available to answer any questions or address any concerns from my team members. By taking action and enforcing the rules, we improved compliance and maintained a professional image for the restaurant.“
23. How do you handle a situation where you have to work with a team that is not following health and safety protocols?
Interviewers ask this question to assess the candidate’s ability to work with a team that is not following health and safety protocols, their leadership skills, and their ability to handle difficult situations.
In answering this question, you should focus on describing a specific situation where you had to work with a team that was not following health and safety protocols and the steps you took to address the issue and ensure compliance with the protocols.
Example:
“I understand the importance of compliance in this area. I have had experience working with teams where not everyone was following health and safety protocols. In these situations, I try to proactively address the issue and ensure that everyone follows the appropriate protocols. For example, I once worked with a team of servers at a restaurant where some team members were not properly washing their hands or wearing the required personal protective equipment. I recognized that this was a problem because it could lead to foodborne illness and put our customers and ourselves at risk.
To address the issue, I organized a team meeting to discuss the importance of following the protocols and the consequences of not doing so. I also made sure to communicate the protocols clearly and be available to answer any questions or concerns my team members had. By being proactive and enforcing the protocols, we improved compliance and maintained a safe and healthy work environment.”
24. How do you handle a situation where you have to work with a team that is not following the menu or recipe?
Interviewers ask this question to gauge the candidate’s ability to work with a team that is not following the menu or recipe, their leadership skills, and their ability to handle difficult situations.
In answering this question, you should focus on describing a specific situation where you had to work with a team that was not following the menu or recipe, and the steps you took to address the issue and ensure compliance with the menu or recipe.
Example:
“I have had experience working with teams where not everyone was following the menu or recipe, and I understand the importance of compliance in this area. In these situations, I try to proactively address the issue and ensure that everyone follows the appropriate procedures.
For example, I once worked with a team of servers at a restaurant where some team members were not properly preparing menu items according to the recipe. Customers complained, and it made it difficult to maintain the high standards of quality that the restaurant was known for because of this. To address the issue, I organized a team meeting to discuss the importance of following the menu and recipe and the consequences of not doing so.
I also made sure to communicate the procedures clearly and be available to answer any questions or concerns my team members had. By being proactive and enforcing the rules, we improved compliance and maintained the high standards of quality that our customers expected.”
25. How do you handle a situation where you have to work with a team that is not following the service standards?
Interviewers ask this question to determine the candidate’s ability to work with a team that is not following the service standards, their leadership skills, and their ability to handle difficult situations.
In answering this question, you should focus on the steps you took to address the issue and ensure compliance with the standards.
Example:
“I appreciate the significance of delivering top-notch service to our clients and how crucial it is to adhere to service standards for that purpose. When my team falls short of those standards, my approach would be to privately and constructively address the issue with each team member and identify areas for improvement or further training. I would also set an exemplary standard for service myself, providing continuous training and feedback to the team.
Additionally, I would involve the team in devising and implementing service standards and review them frequently to ensure they align with the needs of our clients. My ultimate goal is to establish a culture of exceptional service and ensure every customer receives an unparalleled experience.”
26. How do you handle a situation where you have to work with a team that is not following the dress code?
Interviewers ask this question to gauge the candidate’s ability to work with a team that is not following the dress code, their leadership skills, and their ability to handle difficult situations.
In answering this question, it is important to emphasize the importance of following rules and regulations, communicating expectations clearly, and being willing to take on a leadership role and enforce the dress code when necessary.
Example:
“I have dealt with situations where some of my team members were not following the dress code and understand how crucial it is to observe compliance in this aspect. When this happens, I tend to take an active approach to resolve the matter and ensure everyone is following the dress code. For instance, I once worked with a team of servers at a restaurant where some team members were not complying with the dress code, which resulted in customer complaints, and it was hard to maintain the professional image of the restaurant.
To handle this, I organized a team meeting to emphasize the importance of following the dress code and the repercussions for not doing so. Additionally, I clearly communicated the dress code and made myself available to address any queries or concerns from my team members. Acting proactively and strictly enforcing rules enabled us to enhance adherence and preserve a professional appearance for the restaurant.”
27. How do you handle a situation where you have to work with a team that is not following the schedule or shift changes?
Interviewers ask this question to evaluate the candidate’s ability to work with a team that is not following the schedule or shift changes, their leadership skills, and their ability to handle difficult situations.
In answering this question, you should focus on describing a specific situation where you had to work with a team that was not following the schedule or shift changes, the challenges you faced, and the steps you took to address the issue and ensure compliance with the schedule or shift changes.
Example:
“In my experience working with teams, I have come across instances where not everyone adheres to schedules and shift changes. I understand the significance of compliance in this area and take a proactive approach to ensure procedures are followed. For example, at a previous restaurant where I worked, some team members would frequently arrive late for their shifts or not properly switch out during shift changes, causing confusion and disruptions to the flow of service, which was frustrating for both my colleagues and me.
To resolve this, I held a team meeting to stress the importance of sticking to schedules and shift changes and the consequences of non-compliance. Additionally, I made sure to convey the procedures clearly and was available to address any questions or concerns from my team members.”
28. How do you handle a situation where you have to work with a team that is not following the policies and procedures?
Interviewers ask this question to know the candidate’s ability to work with a team that is not following the policies and procedures, their leadership skills, and their ability to handle difficult situations.
In answering this question, it’s important to emphasize the importance of following rules and regulations, communicating expectations clearly, and being willing to take on a leadership role and enforce the policies and procedures when necessary.
Example:
“I have dealt with situations where some of my team members were not adhering to the schedule or were not properly following shift changes, and I am aware of the importance of compliance in this area. In such situations, I take a proactive approach to resolve the issue and guarantee that everyone is following the appropriate protocols.
One instance was when I worked with a team of servers at a restaurant, where some team members were not reporting on time for their shifts or were not switching out correctly during shift changes. This resulted in chaos and disruptions in the service flow, and it was a source of frustration for myself and my colleagues.
To address the issue, I organized a team meeting to discuss the importance of following the policies and procedures and the consequences of not doing so. I also made sure to communicate the procedures clearly.”
29. How do you handle a situation where you have to work with a team that is not following the management’s instructions or guidance?
Interviewers ask this question to assess the candidate’s ability to work with a team that is not following the management instructions or guidance, their leadership skills, and their ability to handle difficult situations.
In answering this question, it is important to emphasize the importance of following established procedures, communicating expectations clearly, and being willing to take on a leadership role and enforce the rules when necessary.
Example:
“I understand the importance of following management instructions and guidance to ensure a smooth operation and customer satisfaction. When my team is not following them, I would first try to understand the reason for the deviation. If it is due to a lack of understanding or training, I would communicate the expectations clearly and provide additional training and resources to ensure they have the knowledge and tools to execute the management instructions properly.
If it is due to a lack of motivation or engagement, I would work to address any underlying issues and build a positive team culture. I would also implement regular check-ins and procedures to adhere to management instructions and guidance. I am willing to take on a leadership role and enforce the rules when necessary to guarantee a high standard of service and customer satisfaction.”
30. How do you handle a situation where you have to work with a team that is not following the restaurant’s vision, mission, and values?
Interviewers ask this question to gauge the candidate’s ability to work with a team that is not following the restaurant’s vision, mission, and values of the restaurant, leadership skills, and ability to handle difficult situations.
In answering this question, you should focus on describing a specific situation where you had to work with a team that was not following the vision, mission, and values of the restaurant, the challenges you faced, and the steps you took to address the issue and ensure compliance with the vision, mission, and values.
Example:
“I have had experience working with teams where not everyone was aligned with the restaurant’s vision, mission, and values, and I understand the importance of compliance in this area. I take a proactive approach in these situations and ensure that everyone follows the appropriate procedures.
For example, I once led a team of servers at a restaurant where some team members were not delivering service that met the restaurant’s standards. This caused issues for both our customers and the restaurant. To resolve this, I held a team meeting to emphasize the importance of adhering to the restaurant’s vision, mission, and values and the consequences of not doing so. I also made sure to communicate expectations and be available to answer any questions or concerns my team members had.”
Key Takeaways Server Interview
Embarking on a career as a Server offers a unique opportunity to directly impact the dining experience and satisfaction of guests. Here are essential insights for anyone stepping into this vibrant role:
Customer Service Excellence: The ability to engage with guests warmly and attentively is crucial. Your interview preparation should highlight your experience in and passion for delivering outstanding service.
Multitasking and Efficiency: Demonstrating your capability to manage multiple tasks simultaneously while maintaining composure and accuracy is vital in a high-volume setting.
Team Collaboration: Emphasize your experience working collaboratively within a diverse team. A successful Server seamlessly integrates with both front-of-house and back-of-house teams to deliver exceptional service.
Flexibility and Adaptability: The hospitality environment is ever-changing. Showcasing your adaptability to various situations and schedules will underscore your value to potential employers.
In my view, a Server plays a pivotal role in the hospitality industry, acting as the face of the establishment and significantly contributing to the overall customer experience. As you prepare for your Server interview, focus on conveying not just your ability to perform the job’s technical aspects but also your commitment to creating memorable dining experiences. Your passion for the hospitality industry and dedication to service excellence will set you apart as a candidate who is not only capable but genuinely enthusiastic about the opportunity to make a positive impact.
