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Starbucks Shift Supervisor Resume Example & Writing Guide

starbucks shift supervisor resume

Do you want to learn more about how to write a Starbucks Shift Supervisor resume? You can use this Starbucks Shift Supervisor resume example to write your own resume, making it stand out from the competition.


As a Starbucks Shift Supervisor, you play a crucial role in leading and motivating a team of baristas to deliver exceptional customer experiences. Your responsibilities revolve around ensuring the smooth operation of the store during your shift. You’ll supervise daily tasks, such as opening or closing procedures, cash handling, and inventory management. It’s your job to make sure that the store maintains its cleanliness, organization, and presentation standards.

You’ll also be a point of contact for your team members and customers, handling inquiries, resolving issues, and ensuring that everyone works cohesively. As a leader, you’ll be expected to train and coach baristas, fostering their growth and development. Your ability to handle challenging situations, adapt to changes, and maintain a positive and collaborative work environment will be key in ensuring the store’s success.

Being a Starbucks Shift Supervisor offers a fantastic opportunity to develop leadership skills, create a vibrant work atmosphere, and contribute to the overall success of the Starbucks team.

In a Starbucks Shift Supervisor resume, it is important to include relevant work experience, educational background, and key skills that align with the job you are applying for.

Highlighting notable achievements, certifications, or industry recognition can make your resume stand out to potential employers. This article will provide essential tips and insights on crafting a compelling Starbucks Shift Supervisor resume showcasing your qualifications, expertise, and achievements, increasing your chances of landing the job.

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Starbucks Shift Supervisor Resume Example

Below, you will find an example resume for a Starbucks Shift Supervisor job. Remember, this is just an example. While it can provide valuable insights into structuring and formatting your resume, we strongly encourage you to customize it to highlight your unique skills, experiences, and qualifications.

Marie W. Serrato

Jacksonville, Florida | (916) 493-0194 | [email protected]


Dedicated and customer-focused professional with [X] years of experience in the food and beverage industry. Proven track record of effectively leading teams to deliver exceptional service and drive operational excellence. Eager to leverage strong leadership skills and a passion for coffee culture to contribute to the success of Starbucks as a Shift Supervisor.


Shift Lead
Company A, Jacksonville, Florida
Jan ’22 – Present
  • Manage daily operations, including opening and closing procedures, cash handling, and inventory management.
  • Train and mentor new baristas, resulting in a 20% increase in team efficiency.
  • Ensure adherence to quality and cleanliness standards, leading to a consistent 95% customer satisfaction rating.
  • Handle customer inquiries and resolve issues promptly, maintaining a positive and welcoming atmosphere.
Lead Barista
Company B, Jacksonville, Florida
Jan ’17 – Dec ’21
  • Prepared and served a variety of coffee beverages, consistently achieving high levels of customer satisfaction.
  • Assisted in inventory management, minimizing waste, and optimizing stock levels.
  • Trained new baristas in drink preparation techniques and exceptional customer service.
  • Collaborated with management to develop and implement promotional events, increasing store traffic by 15%.
Company C, Jacksonville, Florida
Jan ’13 – Dec ’16
  • Crafted artisanal coffee drinks and educated customers about different coffee origins and brewing methods.
  • Maintained a clean and organized workspace, contributing to a visually appealing environment.
  • Provided outstanding customer service, resulting in a loyal customer base and positive online reviews.


Bachelor of Business Administration (BBA)
Brewster University
Jun ’20


  • ServSafe Food Handler Certification
  • First Aid and CPR Certification


  • Leadership and Team Management
  • Customer Service Excellence
  • Inventory Control and Ordering
  • Cash Handling and Point-of-Sale (POS) Systems
  • Training and Development
  • Quality Assurance and Hygiene Standards
  • Communication and Conflict Resolution
  • Time Management and Prioritization
  • Espresso Machine Operation and Drink Preparation
  • Microsoft Office Suite

How to Write a Starbucks Shift Supervisor Resume

When it comes to landing a Starbucks Shift Supervisor position, your resume can be your ticket to standing out in a competitive job market. As a career expert, I'm here to guide you through the process of crafting a resume that highlights your leadership skills, customer service expertise, and passion for coffee culture. Let us guide you through the key elements that can make your Starbucks Shift Supervisor resume truly stand out:

1. Engaging Summary: Start your resume with a concise yet impactful summary that encapsulates your experience, skills, and enthusiasm for the role. For example: "Dedicated coffee enthusiast with 4 years of experience in team leadership and customer service. Passionate about creating exceptional experiences for customers while ensuring operational efficiency. Eager to leverage my expertise as a Starbucks Shift Supervisor."

2. Showcase Relevant Work Experience: Detail your work experience in reverse chronological order, emphasizing your achievements and responsibilities that align with the Starbucks Shift Supervisor role. Highlight specific accomplishments, such as:

  • Managed daily operations, including opening and closing procedures, resulting in a streamlined workflow and enhanced customer satisfaction.
  • Led a team of baristas, providing training that improved drink preparation consistency and reduced wait times.
  • Resolved customer complaints effectively, maintaining a positive store environment and boosting customer loyalty.

3. Highlight Leadership and Training: As a Shift Supervisor, your ability to lead and train your team is essential. Showcase your leadership skills by describing how you've mentored new employees, coordinated schedules, and ensured a cohesive work atmosphere. For example:

  • Trained and onboarded 10 new baristas, leading to a 25% increase in team productivity.
  • Implemented weekly team meetings to foster communication and knowledge sharing among staff members.

4. Customer Service Excellence: Starbucks places a strong emphasis on exceptional customer service. Share instances where you've gone the extra mile to exceed customer expectations:

  • Provided personalized drink recommendations and remembered regular customers' preferences, contributing to a 95% customer satisfaction rate.
  • Handled customer inquiries and resolved issues promptly, maintaining a positive and welcoming atmosphere for all visitors.

5. Relevant Education and Certifications: List your educational background and any relevant certifications, such as ServSafe Food Handler Certification or First Aid and CPR. These demonstrate your commitment to maintaining high standards in the workplace.

6. Tailored Job Skills: Create a dedicated section highlighting skills that are vital for the role of a Starbucks Shift Supervisor. Include abilities like leadership, team management, inventory control, and proficiency in point-of-sale systems.

7. Quantify Your Achievements: Quantify your achievements with numbers or percentages wherever possible. This adds a tangible dimension to your accomplishments and demonstrates your impact.

8. Personalize Your Application: Research and incorporate the Starbucks brand values into your resume. This shows your alignment with the company culture and mission.

Remember, your Starbucks Shift Supervisor resume should reflect your passion for coffee, your leadership prowess, and your dedication to creating exceptional experiences for your team and customers. Following these guidelines and tailoring your resume to the specific role will increase your chances of standing out and landing your job as a Starbucks Shift Supervisor.

Resume Keywords

In today's competitive job market, your Starbucks Shift Supervisor resume needs to stand out to both hiring managers and Applicant Tracking Systems (ATS). These systems play a crucial role in shortlisting candidates, making it imperative to incorporate the right keywords. By including the following top 10 relevant ATS keywords, you can increase your chances of getting noticed and advancing to the next stage of the hiring process.

Remember, tailoring these keywords to fit the specific job you're applying for is key to maximizing their impact.

  • Leadership Skills: Demonstrate your ability to lead and manage a team effectively, showcasing your skills in guiding, coaching, and motivating staff members.
  • Customer Service Excellence: Highlight your dedication to providing exceptional customer experiences, including resolving customer issues and maintaining a welcoming atmosphere.
  • Inventory Management: Showcase your proficiency in managing inventory, tracking supplies, and ensuring optimal stock levels to support smooth operations.
  • Team Collaboration: Emphasize your aptitude for working collaboratively with team members to achieve store goals and deliver outstanding service.
  • Cash Handling: Highlight your experience in accurately handling cash transactions and maintaining cash registers.
  • Time Management: Illustrate your strong time management skills, emphasizing your ability to prioritize tasks and manage shifts efficiently.
  • Training and Development: Highlight your role in training and developing new baristas, contributing to a skilled and knowledgeable team.
  • Problem Solving: Showcase your talent for quickly and effectively resolving challenges with customers and within the team.
  • Communication Skills: Emphasize your clear and effective communication skills, which are crucial for interacting with customers, team members, and management.
  • Quality Assurance: Highlight your commitment to upholding Starbucks' quality and cleanliness standards to deliver an exceptional experience to customers.

Incorporating these top 10 ATS keywords into your Starbucks Shift Supervisor resume can significantly improve your chances of making a positive impression on both hiring managers and applicant tracking systems. Tailor these keywords to match the specific job description and your unique experiences. Doing so'll showcase your qualifications and increase your likelihood of advancing in the hiring process.

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Additional Resume Keywords

Below are 30 additional keywords specifically tailored for Starbucks Shift Supervisor resumes and optimized to resonate effectively with Applicant Tracking Systems (ATS), thereby amplifying the visibility and pertinence of your resume:

  • Store Operations
  • Barista Training
  • Shift Scheduling
  • Customer Satisfaction
  • Point of Sale (POS)
  • Beverage Preparation
  • Team Leadership
  • Staff Development
  • Cash Reconciliation
  • Conflict Resolution
  • Menu Knowledge
  • Food Safety Regulations
  • Order Management
  • Health and Safety Compliance
  • Employee Supervision
  • Performance Evaluation
  • Equipment Maintenance
  • Promotional Campaigns
  • Daily Reports
  • Customer Engagement
  • Service Standards
  • Espresso Machine Operation
  • Problem Solving
  • Multi-Tasking
  • Service Recovery
  • Visual Merchandising
  • Budget Monitoring
  • Organizational Skills
  • Adaptability
  • Employee Motivation

As you integrate these keywords into your Starbucks Shift Supervisor resume, remember to ensure that they harmonize seamlessly with your real-life experiences and notable achievements. Tailoring your resume to the specific job description will help you showcase your qualifications effectively and increase your chances of landing that coveted role.

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